As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-
authorisation and contact you to let you know.
Shipping & delivery information
we offer free delivery on all our products
Most items advertised are typically in stock and are dispatched from our UK storage facilities. Delivery times depend on the stock status, which is indicated for each product.
Please note that standard shipping is available for UK Mainland addresses only, and deliveries are made from Monday to Friday during normal working hours (9am - 5pm). Weekend deliveries can be arranged at an additional charge.
All deliveries must be signed for upon receipt, and pallet deliveries are usually dropped off at the curb-side.
Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 5 working days, please reach out to us via email at email@example.com so that we can help.
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to firstname.lastname@example.org so that we can open an insurance claim on your behalf.
Please note that installation is not included in the price and we advise you get a professional to install your equipment.