FREQUENTLY ASKED QUESTIONS

Welcome to Fitnessfanatics.co.uk Here are some frequently asked questions to help you navigate our website and services. If you have any other questions or concerns, please feel free to contact our team.

1. What is the shipping costs?

• Answer - currently we offer free shipping on all of our products. You can find detailed shipping information on our DELIVERY PAGE

2. Can I get a refund if the product I bought doesn't work?

• Answer - Yes, we offer a refund or replacement for products that are defective or faulty. Please refer to our RETURNS & REFUND POLICY for detailed information on the process.

3. What is your return policy?

• Answer - We offer a hassle-free 14-day return policy. If you are not satisfied with your purchase, you can return the item within 14 days of delivery for a full refund or exchange. Please visit our  RETURNS & REFUND POLICY page for detailed instructions on how to make a return.

4. Are the products on Fitnessfanatics.co,uk covered by a warranty?

• Answer - Yes, many of our products come with a manufacturer's warranty. The warranty period and coverage details vary by product. Please check the product description or contact our team at info@fitnessfanatics.co.uk for specific warranty information on the item you are interested in.

5. I'm concerned about the security of my financial details; is it secure to shop here?

• Answer - Absolutely. We prioritize the security of our customers' financial information. Our website uses encrypted connections (SSL) and adheres to industry-standard security protocols to ensure a safe shopping experience.

6. Do you offer an installation service?

• Answer - Sorry currently we do not offer an installation service but it is something we a looking into. We recommend hiring a professional to install your fitness equipment for optimal performance and safety.

 7. Can I exchange a product?

• Answer - If you wish to exchange a product, the fastest way is to return the item you have and make a separate purchase for the new item. Once your return is accepted, we will notify you, and you can proceed with the new purchase. Please visit our  RETURNS & REFUND POLICY page for detailed instructions on how to make a return

 8. What should I do if I receive a damaged or defective item?

• Answer - If you receive a damaged, defective, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right. Please send clear photos of the damaged items to info@fitnessfanatics.co.uk so that we can assist you further.

9. Can I track my order?

• Once your order is dispatched, we will send you tracking details by email within 24 hours. If you haven't received tracking details within 5 working days, please contact us at info@fitnessfanatics.co.uk for assistance.

10.How can I contact FITNESS FANATICS?

You can reach us through the following contact information:

Trade name: FITNESS FANATICS

Phone number: 03330904268

Email: info@fitnessfanatics.co.uk

Physical address: DALY RETAIL GROUP LIMITED, 86-90 Paul Street, London EC2A 4NE, United Kingdom

Trade number: 15288308